Q The number one question we are asked is, why should I trust your technicians to repair my
computer remotely, they could install a virus or a trojan? A
When a client hands over their computer to a repair shop, there is no way of actually knowing what has been done, the client's can not see the computer repairs the technician has carried out. With remote computer repairs, our client's can see exactly what the technician is doing on their computer screen. Our client's can leave their homes or business premises and the entire remote computer repair session can be logged, recorded and sent to the client, enabling our client's to see exactly what work the technician has carried out at every stage of the computer repair process. It's simple, secure and fast. There is no need for the client to unplug their computer and drive to the computer repair shop, saving both the client and the technician time and money which makes the whole repair process efficient and cost effective.
One of the first tasks we carry out when diagnosing and fixing our client's computer, is to check for any malicious programs, including viruses and trojans. Our client's are always in the driver's seat and can turn off the remote access application at any time. Q What kind of support can you give me? A
The answer to this question is varied. You may want one of our technicians to give your computer a complete service or you may just want a technician to help with installing new hardware and drivers. What ever the task large or small, our friendly technicians can help.
Even if you are not sure if you will need our services or not, you can contact us using a mobile or landline phone, by using our online contact page or by clicking on the LiveSupport button at the bottom of this and every page on this site.
With the Skype button you can call us free, (if you have Skype installed or a Skype phone) if not you can download Skype using the link below. It does not cost anything to download or to use Skype, it is absolutely free. Q Most companies want payments up front before they start any repairs, but you take the payment on completion of repairs. Isn't this taking a bit of a risk? A
The answer to this is very simple. You trust our technicians to do their job correctly, until you are 100% satisfied. We trust you to pay us in full on completion of the repairs. Q How much does the software cost? A
As a client you only pay for the services offered on our site, the remote support software is completely free to download and use. Q What are the requirements needed to use remote repairs and support? A
In order to use remote assistance you need the following requirements:
1)
One of the following supported operating systems:
XP / 2000 / ME / 9x / Vista / 2003 / NT / Windows 7:
2)
Minimum system hardware requirements: Pentium® III 700 Mhz / RAM: 128 MB:
3)
The free QuickSupport Module which is very small, this runs immediately without installation and does not require administrative rights and is optimized for instant support or the FullSupport Software which is also very small but requires installation.
4)
Now all you need to do is send us your automatically generated partner ID
if you are using the free QuickSupport Module and password if you have installed the free FullSupport Software.
5)
And although it may seem obvious, all client's require a working connection to the internet to enable our technicians to repair the client's computer related software, hardware and technical problems: Get Skype & call a technician for free.
If you have been pleased with the work our technicians have carried out or any other services we have to offer our client's, please send a quick email to your friends and colleagues letting them know about MR PC MEDIC (support@mrpcmedic.com).
